Raylu Terms of Service

Last updated: July 24, 2026

These Terms of Service ("Terms") govern your access to and use of the raylu.ai website (the "Site") and, where Section 4 applies, trial access to Raylu's products and services (the "Services"), each provided by Raylu Inc., 450 Lexington Avenue, New York, NY 10016 ("Raylu," "we," "us").

By accessing the Site or using a trial of the Services, you agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

1. If your organization has a signed agreement with Raylu

If you or your organization has entered into a separate written agreement with Raylu governing use of the Services — such as a Master Services Agreement, pilot agreement, or order form — that agreement, not these Terms, governs your use of the Services, and that agreement controls in the event of any conflict with these Terms. These Terms continue to govern your use of the Site itself.

2. Eligibility

The Site and Services are intended for business use by users who are at least 18 years old. We do not permit individuals under 18 to use the Site or Services.

3. The Site

The Site is provided for informational purposes about Raylu and its products. Access to the Services requires either a separate written agreement with Raylu or a trial granted under Section 4. Your use of the Site is also subject to our Privacy Policy, available at raylu.ai/privacy.

4. Trial access

This Section applies if we grant you free trial access to the Services without a separate signed agreement.

(a) Grant. We may, at our discretion, provide you with trial access to the Services for evaluation purposes for the period we specify when granting access (or, if none is specified, 14 days). Trial access is free of charge, is provided for your internal business evaluation only, and does not automatically convert into a paid subscription. We will never charge you at the end of a trial — continued use of the Services beyond a trial requires a separate written agreement.

(b) Your data. You retain all rights to the materials you upload to the Services. You grant Raylu a limited, non-exclusive license to host, store, reproduce, and process the materials you upload — including reformatting them and generating technical representations — solely as necessary to provide the Services to you. Raylu may also collect and use metrics, queries, and other information about how the Services are used (which does not include the substance of your uploaded materials) to operate, analyze, and improve the Services. Raylu will not alter the substance of your materials except as you direct or as is inherent in the functionality you use. You represent and warrant that you own or have the right to use the materials you upload and that their use in the Services does not violate the privacy, publicity, intellectual property, or contractual rights of any third party.

(c) Data deletion. Upon expiration or termination of your trial, we will delete the materials you uploaded to the Services within 30 days of your written request, except as we are required to retain them by law.

(d) AI-generated output. The Services use artificial intelligence to generate information, enrichments, and analysis. AI-generated output may contain errors or inaccuracies and is provided for informational purposes; you are responsible for evaluating output before relying on it.

(e) Acceptable use of the Services. During a trial you will not: use the Services in violation of applicable law; attempt to gain unauthorized access to the Services or their systems; probe, scan, or test the vulnerability of the Services; reverse engineer the Services except as permitted by law; resell or provide access to the Services to any third party; or use the Services or their output to develop or train a competing product.

(f) Trial disclaimer. Trial access is provided "AS IS" without warranties or support commitments of any kind. Either you or Raylu may end a trial at any time, with or without cause. Sections 4(b) and 4(c) survive the end of a trial.

5. Acceptable use of the Site

You agree not to: use the Site in violation of applicable law; interfere with or disrupt the Site; impersonate any person or entity; or attempt to gain unauthorized access to any portion of the Site.

You also agree not to access the Site or its content by automated means — including scraping, crawling, harvesting, or bulk extraction — or to use any Site or Services content to train, fine-tune, or benchmark any machine learning or artificial intelligence system, in each case without our prior written consent. This does not restrict general-purpose search engines from indexing the Site in accordance with our robots.txt.

6. Intellectual property

The Site and Services, and their original content (excluding materials provided by you), features, and functionality, are and will remain the exclusive property of Raylu and its licensors, and are protected by copyright, trademark, and other laws of the United States and other countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. Feedback

You assign to Raylu all right, title, and interest in any feedback, suggestions, or ideas you provide regarding the Site or Services. If for any reason that assignment is ineffective, you grant Raylu a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback without restriction.

8. Intellectual property complaints

If you believe content available through the Site or Services infringes your copyright or other intellectual property rights, contact us at privacy@raylu.ai with a description of the allegedly infringing material, its location, and your contact information, along with the statements required under 17 U.S.C. § 512(c)(3) for copyright claims. We will review and respond appropriately, which may include removing the identified material.

9. Third-party links

The Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy policies, or practices of any third-party websites or services, and you access them at your own risk.

10. Disclaimer of warranties

The Site and any trial access to the Services are provided "AS IS" and "AS AVAILABLE" without warranty of any kind. To the maximum extent permitted by law, Raylu disclaims all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Raylu does not warrant that the Site or Services will be uninterrupted, error-free, or secure, or that any information obtained through them will be accurate, complete, or current.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, these exclusions apply to the greatest extent permitted by applicable law.

11. Limitation of liability

To the maximum extent permitted by law: (a) Raylu's total liability arising out of or relating to these Terms, the Site, or trial access to the Services will not exceed the greater of the amounts you paid Raylu under these Terms in the twelve months before the claim arose or one hundred U.S. dollars (USD 100); and (b) in no event will Raylu be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In those jurisdictions, Raylu's liability is limited to the greatest extent permitted by law.

12. Indemnification

You will defend and indemnify Raylu against third-party claims arising out of your breach of Section 4(b) (your data representations) or your violation of applicable law in connection with your use of the Site or a trial of the Services.

13. Termination

We may suspend or terminate your access to the Site, and either party may end a trial, at any time. Sections 4(b), 4(c), 6, 7, 10, 11, 12, and 14 survive termination.

14. Governing law; venue

These Terms are governed by the laws of the State of New York and applicable U.S. federal law, excluding conflict-of-law rules. Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to the personal jurisdiction of those courts. Before filing any claim, you agree to first attempt in good faith to resolve the dispute informally by contacting us at privacy@raylu.ai.

15. Legal compliance; export

You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties. If you are a U.S. federal government end user, the Services are a "Commercial Item" as defined at 48 C.F.R. § 2.101.

16. Changes to these Terms

We may modify these Terms at any time by posting the revised Terms on the Site. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. Your continued use of the Site or a trial of the Services after revisions take effect constitutes acceptance. Changes do not apply retroactively and do not amend any separate signed agreement (see Section 1).

17. Miscellaneous

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. A failure to enforce any provision is not a waiver of the right to enforce it later. These Terms, together with the Privacy Policy, are the entire agreement between you and Raylu regarding the Site and trial access to the Services — except that any separate signed agreement governs as described in Section 1. The English version of these Terms controls over any translation.

18. Contact

Questions about these Terms: privacy@raylu.ai, or Raylu Inc., 450 Lexington Avenue, New York, NY 10016.